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The ITIL® (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery and maintenance of IT services within a business. The goal is to improve efficiency and achieve predictable service delivery. The ITIL® framework enables IT administrators to be a business service partner, rather than just back-end support. ITIL® guidelines and best practices align IT department actions and expenses to business needs and change them as the business grows or shifts direction. This three-day course will provide knowledge of the ITIL® terminology, structure, and basic concepts and comprehension of the core principles of ITIL® practices for service management.
Accomplished and results-oriented IT Executive with comprehensive, high-level experience in leading SOC readiness, defining processes, and identifying gaps in process controls to mitigate risk, reduce vulnerability and leverage reporting to build customer confidence across large, diverse service organizations. Demonstrated ability to de
Accomplished and results-oriented IT Executive with comprehensive, high-level experience in leading SOC readiness, defining processes, and identifying gaps in process controls to mitigate risk, reduce vulnerability and leverage reporting to build customer confidence across large, diverse service organizations. Demonstrated ability to develop, document, and maintain operational/compliance policies, process flows, quality metrics standards to drive efficiency and ensure operational effectiveness.
APMG
ISACA License 1633879 2016
Help Desk Institute®
Exin
Loyalist
Acquiros License 1674 October 2016
Loyalist
Exin
Exin
Exin
Loyalist
Exin
APMG
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