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The ITIL® (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery and maintenance of IT services within a business. The goal is to improve efficiency and achieve predictable service delivery. The ITIL® framework enables IT administrators to be a business service partner, rather than just back-end support. ITIL® guidelines and best practices align IT department actions and expenses to business needs and change them as the business grows or shifts direction. This three-day course will provide knowledge of the ITIL® terminology, structure, and basic concepts and comprehension of the core principles of ITIL® practices for service management. 

About Redtail Tech

Our Expertise

  Accomplished and results-oriented IT Executive with comprehensive, high-level experience in leading SOC readiness, defining processes, and identifying gaps in process controls to mitigate risk, reduce vulnerability and leverage reporting to build customer confidence across large, diverse service organizations. Demonstrated ability to de

  Accomplished and results-oriented IT Executive with comprehensive, high-level experience in leading SOC readiness, defining processes, and identifying gaps in process controls to mitigate risk, reduce vulnerability and leverage reporting to build customer confidence across large, diverse service organizations. Demonstrated ability to develop, document, and maintain operational/compliance policies, process flows, quality metrics standards to drive efficiency and ensure operational effectiveness.

Certifications

Certified ITIL® v3 Expert

APMG

Certified Information Security Manager® (CISM)

ISACA License 1633879 2016

HDI® Certifiied Support Center Director

Help Desk Institute®

ISO/IEC 20000 Foundation

Exin

ITIL® v.2 Foundation

Loyalist

Prince2 Foundation

 Acquiros License 1674 October 2016

ITIL® v.3 Foundation

 Loyalist

ITIL® Service Operation

Exin

ITIL® Service Transition

Exin

ITIL® Service Design

Exin

ITIL® Operational Support and Analysis

Loyalist

Six Sigma Green Belt

ITIL® Continual Service Improvement

Exin

ITIL® Managing Across the Lifecycle

APMG

Contact Info

Redtail Tech

Cincinnati, Ohio, United States

redtailtech.net@gmail.com (513) 436-4845

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